At Matt Lewis Racing we want you to be completely satisfied with your purchase. If you’re unhappy with your purchase, please contact us immediately. We will first attempt to resolve your issue with the purchase or alternatively offer a refund or exchange in accordance with the below policy:
UK and EU Customers:
Under UK and EU consumer law you have the right to a refund of the purchased goods within 30 days. Within the 30 day period a refund or exchange will be conditional on the product and its packaging being returned in its original condition. You will be responsible for the postage cost of returning the goods
If the product is received by you, the consumer in a defective or damaged state we will offer a full refund or exchange. Photographic evidence will be required. The product will need to be returned before a refund or exchange can be processed
All returns MUST be authorised by us in advance
Customers Outside the UK & EU:
Customers outside the UK and EU are subject to the laws and regulations of their respective countries. We will comply with any applicable laws and regulations regarding returns, refunds, and exchanges. Please contact us for more information on returns and refunds outside of the UK and EU
Exchanges:
If you would like to exchange a product, please contact us with your order number and details of the product you would like to exchange. We will be happy to arrange an exchange for you, subject to availability
Refunds:
If you would like a refund, please contact us with your order number and details of the product you would like to return. We will process your refund within 48 hours of receiving the returned product. Please note that we will not be able to issue a refund until we have received the returned product
Exceptions:
Please note that certain products may be exempt from our refund and exchange policy. These include custom-made products, special orders, and products that have been used or damaged
If you have any questions or concerns about our refund and exchange policy, please do not hesitate to contact us. We believe that our customers should be completely satisfied with their purchase and will do our best to address your concerns